Also, go to your sleep setting and make sure it is not set to sleep quickly. Run your antivirus and use those instructions if it happens again. Now, if that happened, you most likely have malware. That should fix the issue, but if you get stuck or this doesn't work then please send a detailed reply and I will assist you further as needed. Once system restore loads, choose a restore point that was one day before this problem started and then carry out the system restore. Choose troubleshooting, advanced, and then choose system restore. This should bring you to the blue screen menu. Then, hold down the shift key on your keyboard, and then click restart.
repeat that 4 times, and then the last time when you start the computer do not press and hold power. Start the computer, then immediately press and hold power to shut it down. We need to do this special trick to force a repair screen. It most likely went into sleep mode and cannot get out. I will do my best to try to help you resolve your issue today. I am sorry to hear about your computer issues.
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